🛡️ 1. Introduction

Saafi Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and software solutions, including our Sanabil Education, ERP, and EMR systems available on Google Play Store and Apple App Store.

📊 2. Information We Collect

2.1 Personal Information

• Name, email address, and contact information
• User account credentials and authentication data
• Profile information and user preferences
• Educational or medical records (where applicable and with consent)
• Payment and billing information for premium features

2.2 Technical Information

• Device information and unique identifiers
• IP address and approximate location data
• App usage statistics and analytics data
• Crash reports and performance metrics
• Log files and system activity data

⚙️ 3. How We Use Your Information

• Provide and maintain our software services and applications
• Process transactions and manage user accounts
• Improve app functionality and enhance user experience
• Send important notifications, updates, and security alerts
• Comply with legal obligations and regulatory requirements
• Prevent fraud, abuse, and ensure platform security
• Provide customer support and technical assistance

🤝 4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your explicit consent or at your direction
• To comply with legal requirements, court orders, or government requests
• To protect our rights, property, and safety, or that of our users
• With trusted service providers under strict confidentiality agreements
• In connection with a business transfer or acquisition

🔐 5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Multi-factor authentication and access controls
• Secure backup and disaster recovery procedures
• Employee training on data protection best practices

⚖️ 6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent at any time

👶 7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information.

🌍 8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including GDPR and other international privacy regulations.

📅 9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

🔄 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

📞 11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: